Lost Unpublished Confluence Drafts After Email Address Change

[Maitri Dave]

Hello Atlassian Support Team,

I am facing an issue regarding unpublished Confluence document drafts. Here are the details:

• I initially created my Atlassian/Confluence account using email address A.
• Recently, my email address was changed from A to B (the change occurred 2/3 days ago).
• After this change, all the unpublished drafts that I had created while using email address A are now missing from my account.
• I am unable to locate or recover these drafts under my new email (B) and did not publish them before my email was changed.

Could you please assist me with the following:

• Is there any way to recover unpublished drafts created under my previous email?
• Can my drafts be restored or migrated to my new email address/account?

Any guidance or help is greatly appreciated, as these drafts are very important to my work.

[Staffan Redelius · Accepted solution]

Hi @Maitri Dave and welcome to the community.

If your account is what is called 'Managed' a change of your email address shouldn't be a problem since it is connected to a Internal Atlassian ID that holds your user identity. If your admin has just changed your email and not created a new user you should be fine.

I know there was a place under 'Profile' where you could see your drafts but I can't find it so it might have been removed.

If you go to 'Home' you should be able to find pages "Recently worked on" and when going to that page you should see 'Unpublished changes' next to the edit button. When you open the page you should see your latest changes.

You could also check your browser history to see if you have a url to the page that you can re-visit.

I hope this helps.
/Staffan

[Maitri Dave]

@Staffan RedeliusThank you. I managed to recover my documents through my browser history. Although it was a straightforward solution, I didn’t think of it at first because I was stressed about losing all my work.

[Kris Klima _K15t_]

Hi @Maitri Dave 

Do you have access to the email address A? In other words, can you still try to log in to your Confluence (Atlassian account) with it?

If you can, try logging in.

Either way, contact Atlassian Support https://support.atlassian.com/contact/#/ and explain the situation. It seems like a permission issue. You're still a single account but some attributes are tied to email A. I was in a similar situation with Google email and Google Account logins.

[Maitri Dave]

@Kris Klima _K15t_I wasn’t able to log into my previous account because access is managed through SSO, and my email address has also been changed in the SSO system.

[Kris Klima _K15t_]

Oh, OK, @Maitri Dave that explains it. Managed account is a different beast.