Looking for Alternatives to Share Confluence Content as a Branded Subdomain

[Navira Zainab]

Hi everyone 👋

We’re exploring ways to share our published Confluence content with customers under a branded subdomain of our main website—similar to what Sprinklr has done with their help portal (example here)

Currently, we use Confluence for content management and publication. However, we’ve found that Scroll Sites by K15t doesn’t support this use case—specifically, hosting content as a seamless subdomain experience for external users.

We’re looking for:

• A clean, branded documentation experience that feels native to our website
• Easy access for customers without redirecting them to Confluence URLs
• Flexibility to manage and publish content from Confluence (or a compatible alternative)

Has anyone in the community implemented something similar or found a better solution for this kind of setup? Would love to hear your recommendations, workarounds, or tools that support this kind of integration.

Thanks in advance 🙌

[Jayesh Raghuvanshi]

@Navira Zainab 

Yes—this can be delivered on Confluence Cloud today using an app-backed site with a custom subdomain, or via Jira Service Management’s Help Center custom domains; Atlassian is also rolling out native custom domains for Confluence Cloud in an early access program. The Sprinklr-style branded help portal you referenced is achievable without exposing Confluence URLs to customers

Best Options

• Scroll Viewport/Sites by K15t: Publish Confluence content to a themed site and map it to docs.yourdomain.com via a built-in custom domain setup (CNAME + managed CloudFront), keeping users on your subdomain end-to-end
• Refined Sites for Confluence/JSM: Build branded sites from Confluence (and JSM) and connect a custom domain for a seamless external experience
• JSM Help Center + KB: Use Confluence as your knowledge base and present articles inside a branded Help Center with Atlassian custom domains, so customers never see Confluence URLs

Some tips as per my experience

• For K15t/Refined: Point a subdomain (e.g., help.yourdomain.com) via CNAME per the app’s wizard, then theme and publish from selected Confluence spaces
• For JSM: Link your project to a KB, theme the Help Center, and add a custom domain so articles render within the portal shell on your subdomain

Thanks

Jayesh R

[Valerie Knapp]

Hi @Navira Zainab , thanks for your post.

This sounds like something Refined could help with. Please check out their documentation here - https://help.refined.com/space/CLOUDDOCS?_gl=1*1m1dskw*_ga*MTE1OTA2ODk1OS4xNzYxNjQ4Njk3*_ga_2Y6G62J49V*czE3NjE2NTIxMjUkbzEkZzEkdDE3NjE2NTIxNjYkajE5JGwwJGg4Nzc2MDQyNDM. 

You can also reach out to them here https://marketplace.atlassian.com/apps/1221322/refined-sites-for-confluence-intranets-documentation-kbs?hosting=cloud&tab=support if you have any specific things you want to make sure are covered.

Best wishes