Login code not received

[Bernd Heufelder]

Hi,

in our organisation not everyone is receiving login codes via mail. I first thought it is blocked on our side, but i can confirm that some users are getting the login code via mail and some others are not receiving it. 

Any suggestions?

[Tomislav Tobijas]

Hi @Bernd Heufelder ,

This might be the case that emails for some users ended up on the suppression list on the Atlassian side.
I believe the team is aware of the lack of self-service on that end > see ID-8745: Provide admins with a way to unsuppress email addresses that are not receiving OTP 6-digit verification code email 

What you could do (note that you need to be an app admin) is to raise a ticket here: Atlassian Support and the official support team should be able to assist you. 👈
If you're on Free plan, I do think you or your end users could reach out here Atlassian Support: Pricing, Billing & Licensing and raise a ticket related to this.

Cheers,
Tobi

[Kristin Lyons]

I recently was having this problem - my account was managed and they had disabled SSO/auth policy for my account to use as a backup in case something happened with the integration.  Does your organization have an authentication policy at all?