Locked out of Cloud site — gtempaccount.com migration issue, password reset emails not arriving

[Dave English]

I'm the sole admin and owner of a Cloud site. I'm completely locked out and password reset emails are not arriving, despite my email address being fully functional
and receiving other mail normally.

When I authenticate via API token, my account displays as denglish%webcentricds.com@gtempaccount.com rather than my actual email, which suggests a broken identity
migration.

- Account ID: 557058:bf5c2bd9-XXXX-XXXX-XXXX-dc2f0736fadd
- Email: denglish@webcentricds.com
- The site is still online and responding
- API token authentication was working earlier today but access was suddenly revoked
- The Atlassian support form at "Contact Support" does not recognize my Cloud URL
- Password reset says it sends an email but nothing arrives

This is a production instance for my company. I need urgent help restoring access. Please escalate if possible.

[Arkadiusz Wroblewski]

In this case you need Atlassian.

You can try to reach out to Atlassian Support with a no-login option.

1. If you can’t access your account to open a ticket, use this no‑login path:
2. Visit our support page: https://www.atlassian.com/company/contact
3. Select “Pricing, billing and licensing.”
4. Continue without logging in.
5. Enter your email.
6. In “How can we help you,” select “Other.”
7. Skip the URL fields if they don’t apply.
8. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.
9. Probably Atlassian will need from your organization some things to prove you eligible for what you requesting for.