Links in confluence do not show the description/preview

[Teja_ Surya]

It used to show up but few months back I started seeing this issue 'Data cannot be retrieved' for any JIRA links.

[Teja_ Surya]

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[Germán Morales _ Hiera]

Hi @Teja_ Surya , that error on Jira smart links is almost always a broken authorization between your account and Jira; the token went stale, which is why it started hitting every Jira link a few months back. Reconnect it: on one of those links open the "..." menu and use Unlink, then Connect, to re-authorize your Jira account, and if the preview still fails, allow third-party cookies in the browser, since smart links render in an iframe. Atlassian's note on this exact error is here.

[Teja_ Surya]

Thanks for the quick response. I don't see any '...' menu or unlink option. I've allowed third-party cookies for the browser, but the preview still fails.