Hi there,
we use Confluence with Service Mangement as a knowledge base for my company. Everyone has to have a Atlassian Account and has to be logged in to view it. The articles are what I consider "public" within my company. Anonymous access is disabled.
The problem: When I view a "public" article, links to a header (within the same page or another) doesn't work. It redirects me to an error page "Content not found".
We created these header links as described in https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/
To link to a heading on a page or another page:
Heading links use a combination of the three character space identifier and the page ID along with the page name and header name.
If you only need to get the URL that takes viewers to a heading, do the following:
Go to the page and scroll down to the heading.
Hover over the heading to reveal the link icon to the left of the heading.
Select the link icon to copy the link.
Go to and edit the page where you want to link to the heading.
Select the Link tool from the toolbar
Paste the URL in the link tool pop-up, enter a more friendly name in the field below, and press Enter
Link-URLs:
The url I get, when I click the link icon in step 2.:
<***>.atlassian.net/wiki/spaces/<***>/pages/2686189573/Headingstest?parentProduct=JSM-Portal&parentProductContentContainerId=10010&initialAllowedFeatures=&locale=de-DE#Header1
The url in the "public" article:
<***>.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/<***>/pages/2686189573/Headingstest?parentProduct=JSM-Portal&parentProductContentContainerId=10010&initialAllowedFeatures=&locale=de-DE#Header1
When I click on the link in the "public" articel, it redirects me to this url:
<***>.atlassian.net/servicedesk/customer/Header1
I googled this problem a few days now and couldn't find any solution. Need help, please!
Best wishes,
Rebecca
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