Licensing issues and our POC won't respond to calls or emails.

[John James]

Have have a licensing issue after an upgrade and our assigned Point of Contact isn't responding to any attempts to reach them.

I am a new manager so it looks like I also don't have rights to open a support case of any kind because we can't get in touch with our Sales Rep.

Anyone have a suggestion on how to actual talk to someone who can help at Atlassian?

[Florian Bonniec]

Hi @John James 

You should be able to raise a case to atlassian.

https://support.atlassian.com/contact/#/

Select Billing category

Regards