Jira <-> Confluence connecting tickets with pages via automation & API

[Spasimira Genova]

Hi everyone,

I’m trying to implement what I thought might be a somewhat doable flow in Jira Cloud + Confluence Cloud, but I’m hitting multiple issues and I can’t tell if I’m missing something obvious or if it's just the standard system limitations. I’d appreciate any guidance or “known good” patterns.

The goal is the following:

1. User opens a Jira issue in project X and clicks a rule action like “Create business case”.

2. Jira Automation creates a Confluence page using a Confluence template (we must keep the template).

3. We need a reliable link between the Jira issue and the Confluence page:

   • ideally the Jira issue link appears inside the Confluence page body, and/or

   • at minimum the Confluence page is linked back on the Jira issue.

4. (Next phase) Create different subpages under that parent "business case" page dynamically when a user in any different project (let's say project Y) opens an issue (Story) and clicks a rule action "create design review". Not sure if this is possible.

5. The idea is for this to mainly rely on the Epic parent, so another requirement was that if the Story doesn't have an Epic link, design review page creation should be blocked. Not sure if this is possible.
6. Keep a visual/structure of status pages according to the Jira tickets status. Example Page A is linked to Jira ticket A -> Jira ticket is In Progress, page also becomes In Progress, or goes to a directory for In Progress pages. Not sure if this is possible.

This is what I've tried so far:

A) Updating the Confluence page body via Send web request action to insert a link to the Jira ticket

I tried to update the created page to insert “Created from Jira: ” but I get HTTP 400 with an HTML “Bad Request” response. Even if this works, from my experience this PUT request erases the previous body of the page.

B) I also tried the remote link endpoint but nothing happens - even when I send the a request through postman and I get 201, when I open the page in Confluence no link is present.

I've left it at that for now.

My main question is does this flow sound like something that can be done at all and whether it will be worth all the complex configuration. The idea behind it is to automate documentation creation and introduce a better structure on a company level by reducing manual interventions.

Thanks in advance!