Jira Issue/Filter refresh intermittently fails

[shelly]

The Jira filters we added to our Confluence pages frequently do not load. The refresh spins until it times out. This happens about 30% of the time. 

We are using Jira Cloud. Any idea how to fix this when it happens?

[Fabian Lim]

Hi @shelly

This is a known issue with atlassian for years. Link: https://jira.atlassian.com/browse/CONFCLOUD-54985

My recommendation is to separate the information into different pages to decrease the load. I.e. don't pull 1000 jql issues into a page.

Regards

[shelly]

Thanks for the info, Fabian.

Our filters are pulling 20-30 records, and we have no more than 3 filters per page. The problem is intermittent. Since we're on Jira Cloud, maybe it's happening during high usage periods. I hope Atlassian is aware and monitoring so they address the issue.