JIRA Filter is showing unfeasible results

[Adrian K_]

Hello,

at the moment we have an error in our confluence-environment.

We have many filter in one page and some of them works fine, but three doesn´t work.

In the preview their show me a result but in live their is nothing.

In the attachement you can find a screenshot from preview and a shot from the error.

What can I do to resolve the error?

Thanks for support.

Adrian

[Thomas Schlegel · Accepted solution]

Hi Adrian,

we had the same problem in our environment. We also had these German special characters in our status and every JQL that included these special characters worked in preview mode, but not after saving the page.

The problem in our environment was a  wrong file encoding in Confluence. We had

<sun.jnu.encoding>ANSI_X3.4-1968</sun.jnu.encoding> <file.encoding>ANSI_X3.4-1968</file.encoding>

which is totally nonsense. Don't know where that came from...

We changed it to 

-Dfile.encoding=UTF-8

-Dsun.jnu.encoding=UTF-8

 and then everything was fine.

Hope you find something similar in your environment.

Viele Grüße aus Hamburg

Thomas

[Adrian K_]

This solution fixed my problem

https://jira.exoplatform.org/browse/PLF-5646

[Thomas Schlegel]

Great you found it :-)

[Thomas Schlegel]

Hi Adrian,

you find all the settings in 

http://<your-confluence-url>/admin/systeminfo.action

There, look at "Java-Laufzeitargumente"

[Adrian K_]

Hi Thomas,

where can I find this part:

<sun.jnu.encoding>ANSI_X3.4-1968</sun.jnu.encoding> <file.encoding>ANSI_X3.4-1968</file.encoding>

In our atlassian-confluence.log -File is written this message:

fileSystemEncoding = UTF-8.

So I think that we have an other problem.

Cheers! und Grüße aus Berlin

Adrian