Issue with email reminders in Confluence Team Calendars

[Sepiedeh Roustaei]

Experiencing an issue with email reminders in Confluence Team Calendars:

• I created an event 

• i added my E-MAil address in the line "who"

• I have subscribed to the calendar 

• Reminders are correctly set (e.g., 30 minutes before).

• The SMTP server is working properly (test emails are received).

Despite this, no email reminders are being sent to my E-Mail Outlook Desktop
Have you an advise how to resolve this issue?

Thank you for your support!