Issue with email reminders in Confluence Team Calendars

[Sepiedeh Roustaei]

Experiencing an issue with email reminders in Confluence Team Calendars:

• I created an event 

• i added my E-MAil address in the line "who"

• I have subscribed to the calendar 

• Reminders are correctly set (e.g., 30 minutes before).

• The SMTP server is working properly (test emails are received).

Despite this, no email reminders are being sent to my E-Mail Outlook Desktop
Have you an advise how to resolve this issue?

Thank you for your support!

[Peter_DevSamurai]

Hi @Sepiedeh Roustaei ,

Outlook Desktop might add filtering issues, but since test emails arrive, it's likely Atlassian-side. You can refer to similar articles: 

• Confluence calendar not sent
• Team Calendar not sent

You can try few methods below:
1) Double-Confirm Setup: Edit event > Reminders > Ensure "30 minutes before" is set for "event" type (not just calendar default). Resubscribe to the calendar (Calendar settings > Subscribe > Unsubscribe/re-subscribe).

2) Test Alternatives: Add another user/email to "Who" and test -> sometimes it's user-specific. Check Outlook rules/filters blocking Atlassian senders.

In the meantime, it's probably a known issue—raise a support ticket: support.atlassian.com/contact > Confluence > Notifications > Include event details/screenshot.

I hope everything works out for you :)

Best,

Peter