Issue while creating confiform synced with Jira using WebService for users outside the project.

[Md Pervez Nawaz]

Earlier I created a form using Confiform without WebService and it was working fine. 

1. It was able to attach a file to the Jira Issue.

2. It was able to show a Jira reference (by using iftttresult) via notification post submission of the form.

3. I was also able to use if and else conditions in the JSON part.

Now, because I want users outside the project too to access and raise tickets via Confiform, I used WebService connection, and now even though I am able to create the ticket. But above things are not working for me.

[Alex Medved _ConfiForms_]

Hi @Md Pervez Nawaz 

welcome to Atlassian community

Hard to tell what does not work for you, but have a look at the end-to-end example on this here 

https://wiki.vertuna.com/display/TEST/Create+Jira+issue+with+webservice+connection+with+files+and+remote+links

Hope it helps

Alex

[Md Pervez Nawaz]

@Alex Medved _ConfiForms_ Thanks

I tried this but is not working for me. Though I am able to understand where the problem is, I am unable to reference the Jira key.

1. Can you help me with how to create a Jira Key in Form and reference it within the Form?

2. Similarly once the Jira Key is created, what is the format I can give in order to attach the file in the same Jira Issue. 

[Alex Medved _ConfiForms_]

What is not working for in the example?

It is hard to tell when you just say - it is not working for me.

In the example the response from the IFTTT that creates Jira issue is stored into the field (whole JSON response into the text field named "jk"). Then it is referenced via [entry.jk.asJSON.key] to get the key only

You have asked the questions that are really answered by the example I have shared... I am really confused with what shall (could) I add (more)...

[Md Pervez Nawaz]

While I am trying to create the ticket, the ticket is being created on Jira but on notification, it shows: 

• Webservice connection is not selected

Even though I have selected the WebService Connection.

[Md Pervez Nawaz]

@Alex Medved _ConfiForms_ Thanks Alex I was able to resolve the issue, for the attachment part I was actually putting it before the iftttresult part hence it was not capturing the key. The rest of the issue was solved with the help of referencing [entry.jk.asJSON.key], I was referencing it just [entry.jk] earlier.