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Is there still a way to contact supprt with a free account?

Kimchi
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May 28, 2026

My App has been deleted and I was trying to contact support if they can check if there is any option so get it back, but it always redirects me to the Community. I remember from before that there was a way to contact support, but now it seems they cut this off for free accounts? Best regards Jen

 

PS: yes I know its my fault that I didnt see the reminder emails regarding deleting the account ;)

1 answer

2 votes
Trudy Claspill
Community Champion
May 28, 2026

Hello @Kimchi 

Welcome to the Atlassian community.

This particular issue concerns reactivation of your subscription which is a license/billing issue. For those you can contact the Billing, Licensing, Pricing support team through the following page.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Select the options for Your Account, then Reactivate Subscription.

Screenshot 2026-05-28 at 9.24.25 PM.png

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