Invitation to Confluence routes user to Service Desk

[Tiptopp]

We've set up a new Confluence Space which is very much read only.  This is for an external party to be able to read, but not edit or go further than this Space.

When we invite a new (external) user to this Space, the invitation email routes them to an Atlassian signup/signon page and then, when completed, to the customer Service Desk 'Raise a request' page.

Any ideas as to which Admin function can fix this?  We assume that we've set something up wrong, somewhere.  And although we've only been using Service Desk for a couple of weeks, we've had Confluence and Jira for ages.

Thanks,

Paul

[Victor Mutambuki]

Paul,

You should give external users the VIEW space permission under ANONYMOUS ACCESS.

I assume they're sent to Service Desk because they don't have confluence application. Allowing anonymous access should take of the issue.

Victor

[Tiptopp]

Hi Victor.  We've already given just the View permission, and the user does have Confluence access already, which is why we're confused!

Thanks for trying to help, though.

Paul

[Victor Mutambuki]

Paul,

One last thing. Under customer permissions, do you've the option "Anyone can email the service desk or raise a request in the portal"?

Victor

[Tiptopp]

Hi again Victor.

We do have that option.  It was set to 'Yes'.  We changed it to 'No' and tried again.

The routing was the same (i.e. to the 'Raise a Request' portal) but with no permission or options to do anything!

It seems to be the routing that is at fault - although this may be down to a permissions thing somewhere - but it's strange given that the invitation was from Confluence, NOT Jira.

Paul

[Victor Mutambuki]

Paul,

In your JIRA then, do you've Public Sign Up enabled?

Victor

[Tiptopp]

Victor - I can find this in Jira settings:

Customer Permissions

Can customers create their own accounts?

Yes, by signing up or sending a request

No, only my team can create accounts

This was set to 'Yes'.  I've changed it to 'No' and we'll re-test it.

Paul