Inconsistently able to save page due to communication error.

[Gus Johansson]

Hi,

We are sometimes unable to save a page draft due to "Unable to communicate with server. Saving is not possible at the moment.

I can see the following in our logs:

2019-05-28 14:44:34,615 ERROR [Caesium-1-4] [migration.agent.queue.QueueBroker] error An error occurred when getting the next batch for consumer type: DATA_UPLOAD. Message: javax.persistence.PersistenceException: Failed to update database schema
com.atlassian.util.concurrent.LazyReference$InitializationException: javax.persistence.PersistenceException: Failed to update database schema
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.migration.agent.store.jpa.impl.DefaultSessionFactorySupplier.get(DefaultSessionFactorySupplier.java:57)
at com.atlassian.migration.agent.store.jpa.impl.DefaultSessionFactorySupplier.get(DefaultSessionFactorySupplier.java:36)
at com.atlassian.migration.agent.store.jpa.impl.DefaultPluginTransactionTemplate.on(DefaultPluginTransactionTemplate.java:33)
at com.atlassian.migration.agent.store.tx.PluginTransactionTemplate.write(PluginTransactionTemplate.java:26)
at com.atlassian.migration.agent.queue.QueueBroker.getNextBatch(QueueBroker.java:119)
at com.atlassian.migration.agent.queue.QueueBroker.dispatchBatchToConsumer(QueueBroker.java:113)
at java.util.ArrayList.forEach(Unknown Source)
at com.atlassian.migration.agent.queue.QueueBroker.runJob(QueueBroker.java:100)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRunJob(JobRunnerWrapper.java:117)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambda$runJob$0(JobRunnerWrapper.java:88)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJob(JobRunnerWrapper.java:88)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:410)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:388)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Unknown Source)
Caused by: javax.persistence.PersistenceException: Failed to update database schema
at com.atlassian.migration.agent.store.jpa.impl.LiquibaseSchemaUpgrader.upgrade(LiquibaseSchemaUpgrader.java:35)
at com.atlassian.migration.agent.store.jpa.impl.DefaultSessionFactorySupplier.buildSessionFactory(DefaultSessionFactorySupplier.java:62)
at com.atlassian.util.concurrent.Lazy$Strong.create(Lazy.java:85)
at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:325)
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.migration.agent.store.jpa.impl.DefaultSessionFactorySupplier.get(DefaultSessionFactorySupplier.java:57)
at com.atlassian.migration.agent.store.jpa.impl.DefaultSessionFactorySupplier.get(DefaultSessionFactorySupplier.java:36)
at com.atlassian.migration.agent.store.jpa.impl.DefaultPluginTransactionTemplate.on(DefaultPluginTransactionTemplate.java:33)
at com.atlassian.migration.agent.store.tx.PluginTransactionTemplate.read(PluginTransactionTemplate.java:18)
at com.atlassian.migration.agent.service.impl.DefaultStatisticsService.calculateServerStats(DefaultStatisticsService.java:132)
at com.atlassian.migration.agent.service.impl.SingleJobExecutor.lambda$execute$0(SingleJobExecutor.java:28)
at java.util.concurrent.CompletableFuture$AsyncSupply.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
... 1 more
Caused by: liquibase.exception.LockException: Could not acquire change log lock. Currently locked by XEN-CF-01 (10.XX.XX.XX) since 2019-03-13 09:48
at liquibase.lockservice.StandardLockService.waitForLock(StandardLockService.java:230)
at liquibase.Liquibase.update(Liquibase.java:184)
at liquibase.Liquibase.update(Liquibase.java:179)
at com.atlassian.migration.agent.store.jpa.impl.LiquibaseSchemaUpgrader.upgrade(LiquibaseSchemaUpgrader.java:30)
... 15 more

Does anyone have any ideas of what could be causing this? 

[sara]

Hi,

Have you performed any activity before this error?

Related links

https://confluence.atlassian.com/confkb/confluence-upgrade-failed-with-liquibase-exception-lockexception-could-not-acquire-change-log-lock-error-969527207.html

https://community.atlassian.com/t5/Confluence-questions/How-do-I-fix-this-error/qaq-p/445183

[Gus Johansson]

Hi,

We did according to both posts and nothing helped. We can now see the following in our logs when a user attempts to save a page with too many attachments. We have removed and then re-attached images and it works some times, sometimes not. 

2019-07-24 09:34:25,644 ERROR [https-jsse-nio2-8443-exec-21] [rest.api.model.ExceptionConverter] convertServiceException No status code found for exception, converting to internal server error :

-- referer: https://confluence.xenit.se/pages/editpage.action?pageId=11403917 | url: /rest/api/content/11403917 | traceId: 5c732524f759bf14 | userName: xxx.yyy