In-line comment on confluence page will result in new revision in Change History macro

[Lim Han Ying]

In-line comment on confluence page while in viewing mode (non-editing) will result in new revision in Change History macro intermittently.

Has anyone experienced this before? Any recommendation to ensure no new revision created for each comment added

[Sayed Bares [ServiceRocket]]

@Lim Han Ying I am unable to reproduce the issue. What happens if you compare the current version with the one created by the in-line comment? do you see any difference in the page?

[Lim Han Ying]

For awhile I was unable to reproduce the issue when user feedback their comment resulted in new revision created.

It is happening again right now exactly at 17/7/2023 4:40pm, i was able to reproduce the issue.

What happens if you compare the current version with the one created by the in-line commen? 

There weren't any differences being captured. 

The expected behaviour is, each comments from page reviewer should not increment the page revisions. 

[Sayed Bares [ServiceRocket]]

@Lim Han Ying I suggest reaching out to Atlassian Support. This is not reproducible on my end and they will need to look into the logs and find the root cause.

[weechea_chang]

Hi @Sayed Bares [ServiceRocket] , I am facing this issue every now and then. For 5 comments I added onto a Confluence Page, they resulted in 5 new revisions created. However, upon diffing the versions, these 5 additional revisions show zero differences.

[Sayed Bares [ServiceRocket]]

@Lim Han Ying @weechea_chang Do you have any third-party apps installed on your Confluence? you can check this by going to Apps > Manage apps.

Specifically I would be interested to know if there is a scripting app which will do something to your page when an inline comment is added.

Alternatively, I would reach out to Atlassian Support to get into bottom of this issue.

[weechea_chang]

Thanks @Sayed Bares [ServiceRocket], we are reaching out Atlassian Support to seek for further assistance.