In confluence, Jira report gadget are not showing under external content macro. why?

[syadav076]

When I was trying to insert the agile wallboard gadget as a macro into confluence and it was showing error. But now suddenly all the jira report macros are missing from the external list. Any clue on what has happened? Have they removed this capability in latest release?  

[Shannon S]

Hello Shashank,

Do you remember what kind of error you were seeing? When were you last able to add the Jira report macro to Confluence?

Regards,

Shannon

[syadav076]

Hi @Shannon S

error something like - '.....gadget was not yet added to confluence instance'

Also could you please explain why is it not showing the jira report gadgets now?

Regards,

shashank

[Shannon S]

Hi Shashank,

Can you recall when this last worked for you?

I believe it could be related to this bug:

• CONFCLOUD-57804 JIRA Gadget macros fail to load

However, I would want to have a look at your instance to check for sure, and I can't say why you aren't able to load any Jira gadgets at this time without having a look first-hand.

I've created a support ticket for you so we can have a look at your logs and instance and confirm exactly what the issue is.

Once resolved, please feel free to come back here and let us know.

Thank you!

Shannon

[syadav076]

Hi Shannon,

Thanks for the reply. Yes, it seems to be same problem as CONFCLOUD-57804 . Anyways today morning I checked and it seems to be loading in the macros browser and working. I will let you know if the issue reoccurs.

Regards,

Shashank 

[syadav076]

@Shannon S Oops! it started to fail again. It loaded the first time but then started to fail by one or another.

Here's a screenshot:

[Shannon S]

Hi Shashank,

I see that Janet was able to confirm that it is indeed the bug I mentioned, and had increased priority on it. 

I see that the error in your screenshot is indeed the same error as Janet mentioned.

I've checked the bug and I'm happy to say the issue should have been resolved yesterday, since a fix was pushed out.

Could you please confirm if you're still having the problem?

Regards,

Shannon