Impossible to authenticate on space from my new server

[Macors Romain]

Hello

I created a new server and i exported an old space to my new space. All data are present on the new server but when i want to authenticate on the space i have "Unauthorized operation"

The space autorisation are the same on the new and the old server

My local admin can authenticate

On the new server when i go to user repertory and test my LDAP connexion it s say it s OK BUT when i go to space autorisation and want to add a user, it is say don't find the user

Can you help me ?

[Fabio Racobaldo _Catworkx_]

Hi @Macors Romain ,

if you exported space from an instance and import into a new one, probably the user ids are different so, as local admin, you should setup permission on new space and try again.

This should fix your issue.

Hope this helps,

Fabio

[Fabio Racobaldo _Catworkx_]

hey  @Macors Romain , please ensure that user that your are trying to add to your space has permission to access your instance.

As confluence admin go to global permission and verify that user has "Can use Confluence" permission.

That should be the reason,

Fabio

[Macors Romain]

Hello

I have thinking about that but for global permission it s the same

Old server

New server

It's exactly the same

In the user directory i have configured my AD server and when i click on "test" i have this

All seems to be ok

When i search my user in "users" i find him but when i try to add it to space autorisation i have the message i put you on my anwser

[Macors Romain]

Hello

Thank you

The problem is that i can't add anyone, I have "no result found" when i put the name of my user

[Fabio Racobaldo _Catworkx_]

hey @Macors Romain ,

please check that user directory is importing users from AD and that in the new instace you correctly setup global permissions so that users can use that instance https://confluence.atlassian.com/doc/global-permissions-overview-138709.html