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Importing a Word-file fails completely when splitting on Headings

Mårten Woxberg
Contributor
January 22, 2026

I've tried this in both 9.2.7 and 10.2.2

When splitting on Level 2 I get this errorSkärmbild 2026-01-23 082448.png

Cause

Exception Request Unique ID: 40b304e7-9fed-448f-9152-05e786253619

 

When splitting on Level 1 I first got "Can't split because the document contains no header information" even though Confluence previewed the correct headers.

Skärmbild 2026-01-23 082609.png

 

On my fourth atempt the Level 1 import succeeded. Level 2 still fails.

 

Also The link to support request form goes to a /admin/raisesupportrequest.action URL that is non-existant in my installation.

 

1 answer

0 votes
Mårten Woxberg
Contributor
January 22, 2026

From the logs it says


com.atlassian.confluence.pages.DuplicateDataRuntimeException: A page already exists with the title Ok områden_ in the space with key DOS

Maybe just give me that error instead? A page already exists with the same name... 

So we have the same name of several headings at level 2.

Feels like this is a common occurance and should be gracefully handled by the application.

Skärmbild 2026-01-23 085220.png

Mårten Woxberg
Contributor
January 23, 2026

Whats even more frustrating is that the option "Rename imported pages if page name already exists" is selected

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DEPLOYMENT TYPE
SERVER
VERSION
10.2.2
TAGS
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