Importing HTML space has no content in the pages

[George Erakleous]

Hi,

I am trying to import an HTML exported zip file from a different account into our Confluence site using the instructions in the official documentation.

I have a zip file that includes a folder with all the exported HTML files and folders for CSS, images, attachments.

When I import it and the process is finished, the new space is created and I can see the new pages but they are all without any content. Blank pages pretty much.

What can be the issue?

Thanks,
George

[Valerie Knapp]

Hi @George Erakleous , welcome to the Atlassian Community and thanks for your post.

About how long ago did you did the import? The reason I ask is because here in the documentation - https://support.atlassian.com/confluence-cloud/docs/import-data-from-html-to-confluence/ , it says the import can take a while, so it could be that while the page structure has been created, the content isn't done loading / being imported.

Is this issue still persisting for you?

Please can you verify also that you aren't trying to import unsupported content - https://support.atlassian.com/confluence-cloud/docs/faq-import-data-from-html-to-confluence/ ?

or that you have exceeded the storage of a Free or Standard plan?

Looking forward to your response.

Best wishes

[Valerie Knapp]

Hi @George Erakleous , I have also flagged this post to Atlassian as other are also posting about having some difficulty importing.