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Import fails in Azure Confluence Data Center and site went unresponsie

Pandiyan Murugan
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November 23, 2022

 

I was attempting to restore a backup of 1GB file, and the site started showing a System error as mentioned in the screenshot.

Untitled.png

The import failed by around 20%. Now I can't even log in. Please suggest a fix or workaround resolve this.

 

error message in screen: 

Cause

    Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException: Application cannot be null at /login.vm[line 6, column 28]

    Application cannot be null

 

Additional information

Import failed. Check your server logs for more information. com.atlassian.confluence.importexport.ImportExportException: Unable to complete import: Error while importing backup: could not resolve property: groupExternalId of: com.atlassian.confluence.security.ContentPermission

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