Images suddenly broken - how can we get them back?

[Louise Parry]

I get this error message:

"The attachment you were trying to download could not be found in the attachment file store. Either the file has been deleted manually or there was an error in removing the record of the attachment from Confluence.

If this attachment is no longer required you can delete it from Confluence on the attachments page. Otherwise, you will need to attach a new copy."

So on the page, the images show as broken.

On the space tools > content tools > attachments it provides the error message above, but the link to the image is there. Is there any way we can get these images back? We are using Atlassian Confluence 6.2.3

[Brant Schroeder]

Louise,

  You should start here: https://confluence.atlassian.com/confkb/how-to-resolve-missing-attachments-in-confluence-201761.html

[Louise Parry]

But I can't determine whether the images are there or not so how can I go through the steps?