Images not visible when generating a PDF starting from a Confluence Page

[Silvia Colombo]

I tried to export a Confluence Page (Cloud Editor) in a PDF file, using the fonction present in the right menu ... -> Export -> Export to PDF.

The image present in the page appears, in PDF file, as a grey rectangle shape with the message "Preview unavailable" at the center.

I've already asked bu AI tells me that there's no bug opened on this topic.

The name of the image doesn't contain strange letters: image-20251121-083148.png

I can't find any anomaly. The image is in the page and not in a macro. In the page there's not other parts macros.

thanks a lot

[Kris Klima _K15t_]

Hi @Silvia Colombo 

I would check if the image is actually attached to the page (page details > Attachments).

As a next step, I'd try to re-attach the image - this always rectified the missing image for me.

[Silvia Colombo]

Hi Kris

I can see the attachments: they're two of them, the one my colleague pasted and the one I tried to recreate:

so I've already done the two steps you describe (Thanks a lot anyway! you've been very fast!)

any other idea?

[Kris Klima _K15t_]

Hi Silvia,

Frankly... no. I've tried to recreat the scenario on my private site, even using a silly file name but it worked. PNG, JPG, Standard Confluence.

Presuming you have Export permission, and the right permission set to see the content (including the png file).

From experience, what can cause issues is custom pdf export CSS which would become incompatible with a Confluence update (done by Atlassian in the background).

Any chance you have a custom CSS?