I was using the free plan, but suddenly I couldn’t access it anymore.😭

[oz]

I can no longer access my space.
Has the data been lost, and would recovery be difficult?
(Honestly, this situation makes me regret using Confluence, even though I really loved its UI/UX.)

[Hari Krishna]

Hi @oz ,

Don’t worry, this usually happens on the Free plan.

If a free Confluence site is inactive for a long time, Atlassian may temporarily disable the site. Your data is not deleted immediately.

What to do:

Click Contact Support

Share the Request ID shown on the screen

Check with the Atlassian to restore the site

In most cases, Atlassian can bring it back if you contact them quickly.

[oz]

Thank you so much for your support.
I feel a bit relieved now.
Here is Request ID.

Request ID: 08cdba7f14f14204b5dbf59e19e0c0b9

[oz]

[Hari Krishna]

@oz ,

You need to raise a ticket with the Email which you have used for your Site creation for to raise a ticket.

[oz]

I believe I submitted the ticket using the same email address that was used to create the site, however…

[oz]

Is something going wrong?
（Or is there anything I may not be doing correctly on my end?）

[Hari Krishna]

No need to worry, If you raise a ticket properly, They will assist you in no time, You have already submitted your " Request ID ". They will contact you soon.

[oz]

It seems I was too late...

>Since the site was deleted a while back now, Jira: 17 Jul 2025, 11:14 PM UTC and >Confluence: 25 Sep 2025, 04:02 AM UTC, I am afraid it has been permanently
>deleted as it is more than 60 days from date of deactivation.

[oz]

I have been using Confluence as a document management tool for a long time,
but I was not aware that there was a possibility that data could be deleted.
This was a misunderstanding on my part.

> Plan | Data retention period
> Trials | 15 days
> Free, Standard, Premium or Enterprise plan | 60 days

I have recommended Confluence to friends in the past,
but I do not think I will recommend it going forward.

（I sincerely apologize to the friends I encouraged to use this.）

[oz]

（And goodbye to almost six years of work and documentation accumulated since 2019.）

[Hari Krishna]

Did the team reached you ?

[oz]

I received a message like this,

＞I am looping in Confluence team to further review regarding Confluence product restore. An expert will get back to you.

but I’m trying not to expect too much, as I don’t want to be even more disappointed.