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I was the space and pages owner, but I can not edit after migration

Jin, Yuehan January 16, 2024

I was the space and pages owner, but I can not edit after migration from @[deleted].com to @gehealthcare.com.

1 answer

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Brant Schroeder
Community Champion
January 16, 2024

@Jin, Yuehan Welcome to the Atlassian communtiy

By migration, I am assuming you mean your account was migrated to a new email address.  If this is the case it depends on your instance (Cloud or Data Center) how your instance was set up before migration and how it is set up now.  

I would suggest reaching out to your Confluence administrator and have them look into it.  

If you are the administrator, can you answer the following questions:

  1. Are you are Cloud or Data Center?
  2. How are users managed? (Cloud - Atlassian Account, SAML, or Atlassian Access | Data Center - Internal Directory, External Directory, if external which one)
  3. How were the new email addresses updated (Added new account, updated old account)

What matters the most is how the addresses were updated.  If you updated existing accounts then you should be fine and access should be the same.  If you added new accounts with the new email addresses then you will have to setup permissions again for all the new accounts.  IF you are on Data Center there might be some things that could be done via the DB.

Jin, Yuehan February 1, 2024

My space/page showed as this "Owned by Jin, Yuehan (Yuehan Grace) (Unlicensed)"

How I get the Confluence administrator's help? I need help as I don't know I am on Cloud or Data Center.

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