I'm not able to add Confluence to my site

[Bahtiyar KARANLIK]

I'm not able to add Confluence to my site. I'd like to use Free confluence plan. Probably I've run-out-of trial period before, but I want to restart using Confluence. But trying to add fails with "unable to add Confluence" with "Contact Support" message.

How can I proceed further?

thanks.

[Matheus Z]

Hi @Bahtiyar KARANLIK

Welcome to the Atlassian Community!

If you’re seeing the “unable to add Confluence” message and have previously used a trial, it’s likely that your site needs to be reactivated by our billing team. To resolve this, please contact our billing and licensing specialists using the following link: Atlassian Support: Pricing, Billing, & Licensing.

They’ll be able to assist you with reactivating Confluence on your site so you can continue using the Free plan. If you have any other questions, feel free to ask!

Best,

Matheus

[Varsha Joshi]

Hi @Bahtiyar KARANLIK 

Welcome to the community!

I have requested assistance from Atlassian Team to review this post. They may take around 2 business days to reply.

VJ