I lost all of my articles and space

[Alex]

I logged into my account after a long time and found that all of my articles and spaces are gone. Where can I get support for this issue?

[Jessica]

Hi @Alex 

We're sorry to hear you are unable to access your content.

Checking your account, we can see there is an e-mail mentioning a new Confluence reactivation for a site.

We believe this is the site you are looking for more information, right?

In that case, we can also see that the same url had a Confluence product that was sent emails about the deactivation since it was inactive for a long period of time, and deactivated on May, 2025.

In general, we don't support recovery or restore data, as per our Can Atlassian’s RDS backups be used to roll back changes? 

Can Atlassian’s RDS backups be used to roll back changes?

We cannot use our RDS backups to roll back changes. These include changes such as fields overwritten using scripts, or deleted issues, projects, or sites.

This is because our data isn’t stored in a single central database. Instead, it is stored across many micro services, which makes rolling back changes a risky process.

To avoid data loss, we recommend making regular backups. For how to do this, see our documentation: 

• Confluence – Create a site backup

• Jira apps – Exporting issues

That said, even in the event we are able to make an exception, we would have really limited time to see if we can succeed in this process.

Since the deactivation happened months ago, we are unable to help on this one.

We hope this at least helps clarifying what happened, but if you have any other questions or have a backup and need help with it, please let us know.

Regards,
Jessica

[Kris Klima _K15t_]

Hello @Alex 

You can try to reach out to Atlassian Support with a no-login option.

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

However, as @Arkadiusz Wroblewski correctly predicted, I've requested assistance from Atlassian.

[Arkadiusz Wroblewski]

Hello @Alex 

Probably one of the Champions will flag this post for Support to review.

From my perspective, I see only two realistic possibilities here: either this is a permissions problem, or the data was cleaned up on Atlassian’s side. For Free accounts in particular, and after a longer period of inactivity, data may be deleted not long after deactivation.

Just for the future, I would suggest logging in at least once every few weeks or at least once a month, even if you are not actively using the site. Free is never really free.

[Trudy Claspill]

Hello @Alex 

When was the last time you accessed the data?

Atlassian will deactivated and permanently delete Free subscriptions that are left inactive. They send warning emails about the lack of activity and pending deactivation. Those are sent to the Organization Admins. They send an email on the day it is deactivated warning that the data will be deleted soon.

Did you receive those emails?

The longest I've heard of Atlassian retaining the data after deactivation is 60 days. If it had been longer than that since you received the deactivation notice then it is unlikely that the data is available for restoration