I lost access to my Confluence, How to get it back

[Anthony M Stram]

I have the free plan, I had confluence, but when I access it now it tells me that it cannot add the app and that I might be behind on my billing payment. I never had the paid version, just the free version, why did Atlassian remove my access to confluence? It wants me to create a new confluence, I just want my original back. Contacting support is completely useless as it only allows me to read articles that are of no help. Does anyone know how to fix this situation or is my data and pages gone forever and I hav to start over completely?

[Tomislav Tobijas]

Hey @Anthony M Stram ,

I can reach out to the forum support team for someone to take a look. 👀
As we're discussing the free plan, and based on Atlassian's support policies, the Community forums are the only place where you can actually get assistance.

Also, have you tried reaching out to Billing support? I believe you can raise a ticket through there without being redirected to the forums.

Anyway, until official team member gets back, I'm wondering what you see if you navigate to admin.atlassian.com > Billing? There, you should be able to see the status of the app and any incoming/expected payments.
Additionally, you should be able to switch plans in case your app plan is, somehow, on a paid one.

Cheers,
Tobi