Atlassian Team members are employees working across the company in a wide variety of roles.
July 31, 2017 edited
Amy, I am not clear on where the user is not showing. Is it in the Who field when you try to add her to an event? If that's the case, please try reindexing from this guide, and if that doesn't work, rebuilding the content indexes from scratch as described in How to Rebuild the Content Indexes From Scratch on Confluence Server.
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