I have canceled my Confluence subscription and I couldn’t find my data and pages when I renewed it

[Besher Aldabbagh]

I have canceled my Confluence subscription and I couldn’t find my data and pages when I renewed it. is there any way I can retrieve the data or a way to find it? I have only cancelled the subscription for a week now. 

[Fabio Racobaldo _Catworkx_]

Hi @Besher Aldabbagh  and welcome,

please take a look to the following article

What happens if I miss payment for my Atlassian product subscription?

If payment fails for your Atlassian product subscription, you will be unsubscribed from all products 15 days after the payment due date, at which point users will no longer be able to access the product.

Data retention period

After you have been unsubscribed, the length of your product’s data retention period will depend on its license or plan. For products with:

• Evaluation licenses – data is retained for 15 days

• Free plans - data is retained for 60 days

• Standard and Premium plans – data is retained for 60 days

At the end of this data retention period, your product’s data will be permanently deleted and cannot be recovered.

Atlassian won't delete any of your data stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Fabio

[Dave Mathijs]

Thanks for confirming the policy @Fabio Racobaldo _Catworkx_ .

[Dave Mathijs]

 Hi @Besher Aldabbagh welcome to the Atlassian Community!

What plan did you sign-up to? Free or Standard?

If you had a standard plan, I suggest to get in touch with Atlassian Support directly.

[Besher Aldabbagh]

Hi @Dave Mathijs Thanks!

I had a standard plan and I canceled the subscription then renew it but I couldn’t find any of the pages I had there when I got back to Confluence. 

I would appreciate if you have a solution to my case, and I will be contacting the support directly.

[Dave Mathijs]

Please submit a support request directly with Atlassian, maybe they'll still be able to recover as normally, you site isn't deleted immediately.