I have been facing issue with export to pdf feature. Added logo in the doc seems to be the issue

[Vaishali_Vashist]

I have been facing issue with export to pdf feature. Added logo in the doc seems to be the issue. Earlie it used to work fine but since past 1-2 years this issue is observed. 

[Marc -Devoteam-]

HI @Vaishali_Vashist 

Add the logo to the title, header or footer.

Insert an image tag referencing a hosted image (e.g., an image attached directly to a Confluence page).

Example snippet:<div class="fsTitlePage"> <img src="/download/attachments/YOUR_PAGE_ID/YOUR_LOGO_NAME.png" /> </div>

[Brita Moorus]

Hi, @Vaishali_Vashist! 👋

If this is Confluence Data Center, I’d first try to isolate whether the issue is with the logo file itself, how it is inserted, or the PDF export configuration.

A few things worth checking:

• Is the logo inserted directly on the page, or added through the PDF layout/PDF stylesheet?

• Is the logo attached to the Confluence page/space, or loaded from an external URL?

• What file type is it (PNG, JPG, SVG, etc.)?

• Does the export work if you replace the logo with a simple PNG/JPG version?

• Does it fail only for one page/space, or for all PDF exports?

• Are there any PDF export errors in the Confluence application logs?

For Confluence Data Center PDF customisation, Atlassian recommends referencing a logo image that is attached to a Confluence page in the same site:
https://confluence.atlassian.com/docm/latest/customize-exports-to-pdf-962968752.html

There are also some known PDF export troubleshooting cases in Data Center, including exports hanging when an external image URL is not accessible:
https://confluence.atlassian.com/confkb/pdf-export-troubleshooting-180292163.html

As a quick workaround, I'd try uploading the logo directly into Confluence as a simple PNG/JPG and referencing that version, rather than using an external link or more complex image format.

If it still fails, the next best step would be for the Confluence admin to check the logs during export 😊

Hope this helps! 💙