I cannot access

[Jose Alberto Ortega]

Hi, 

 I cannot access to Confluence. I receive this error:

NOT PERMITTED

you are not permitted to perform this operation

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Jose Alberto Ortega ,

welcome to the Atlassian community! 

First of all we need to figure out if you are on a server or cloud instance (please share your app URL). Moreover, you need to speak with a Confluence Admin/Site Admin in order to check if your user has grants/permissions to access Confluence.

Fabio

[Jose Alberto Ortega]

Hi Fabio, 

 thank you very much for your quick response. 

 This is the url I use: https://confluence.paloaltonetworks.com/index.action

 Do you have any contact from the Confluence Admin/Site Admin who i can speak with?

Thank you in advance.

Rgds,

Jose A. Ortega

[Fabio Racobaldo _Herzum_]

Hi @Jose Alberto Ortega ,

based on your URL it should be a Server/DataCenter instance hosted in your company. We have not information about internal instances so you need to check internally at your comapy side.

Sorry for that.

Fabio

[Jose Alberto Ortega]

Hi Fabio,

 no problem. Thank you for the assistance.

Rgds

[Fabio Racobaldo _Herzum_]

you're welcome @Jose Alberto Ortega