I am a ORG ADMIN, but I can't receive product request from my member

[VictorLee]

I am a ORG ADMIN, but I can't receive product request from my member,

My member has requested, but I did not receive email

I go to "Access request" page, display "You don't have any pending access requests."

My english is not very well, I hope it is clearly enough.

Thank you. 

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @VictorLee ,

welcome to the Atlassian community!

you need to be a Site Administrator to see those requests. Please, take a look to the following article https://confluence.atlassian.com/upm/managing-user-requests-for-marketplace-apps-781394968.html

Browse and request apps

The way you do this differs depending on whether you're using a self-hosted Server or Data Center application, or a Cloud product. 

Browse and request apps in Atlassian Cloud

To request an app in a Cloud application:

1. Select Apps > Find new apps.
2. Browse available apps, or search for a specific app.
3. Select Try it free.
4. Add an optional message for your site administrator. It's a good idea to explain why the app would be useful. 
5. Select Submit request.

Site administrators can view requests and subscribe to apps. 

Hope this helps,

Fabio

[VictorLee]

Fabio,Thank you for the direction, I'll go and figure this out.