How to use an IF/Else block with Rovo Agent in automation rules.

[Andrew Allen]

I am trying to build out an automation rule that incorporates a rovo agent. I am struggling to get the logic down behind it. 

[Alexander Nilsson]

Hi Andrew,

thanks for your interesting question. 

The most reliable way to use a Rovo Agent response within an If/Else block is to have the agent return a simple, predictable keyword. Saving this response to a variable before the condition makes the logic more stable.

Recommended Pattern

1. Action: Use Rovo Agent
   In your prompt, instruct the agent to reply with a single keyword. For example: "If this is urgent, reply only with the word 'URGENT'. Otherwise, reply 'NORMAL'."
2. Action: Create variable
   Save the agent's output. Set a variable like agentDecision to the smart value {{agentResponse}}.
3. Condition: If/Else Block
   Use an "Advanced Compare Condition" to check if {{agentDecision}} contains your keyword (e.g., `URGENT`). This is generally safer than checking for an exact match.

Official Documentation

• Automating Rovo agents (Official Docs)
• Using Variables in Automation

Hope this helps get your logic working!

Please feel free to mark that answer as accepted so that other people can find it more easily. 

Greetings,
Alex