Hi Sim_Daell!
Since Lucas is visible in the Atlassian Admin directory but not showing up in Confluence search/user picker fields, could be one of these three reasons:
Check these in order:
1. Product Access/Groups: Even if the account is active in the organization, he needs an active Confluence license.
Go to admin.atlassian.com > Users.
Click on Lucas and check his Product Access. Make sure Confluence is toggled ON.
If your site manages access via groups, make sure he is a member of the confluence-users group.
2. First login: Confluence's user directory sometimes doesn't index a new user until they actually visit the product for the first time.
Ask Lucas to physically log into Confluence (your-site.atlassian.net/wiki).
Once he accesses the Confluence home page, the system indexes his profile, and he should instantly become searchable for everyone else.
3. Directory Sync Delay: If your company uses an external identity provider (like Azure AD, Okta, or Google Workspace) synced via Atlassian Access/Cloud Enterprise, there might be a delay. Go to your Identity Provider settings in Atlassian Admin and check if the latest sync completed successfully without errors.
Give that a look and let us know if any of these works.
Regards,
Gabriel
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