How to close account when account email address is not longer accessible?

[Ryan Hitch]

Good afternoon,

We are in the process of clearing up a few service subscriptions having transferred control of a project.

As part of this transfer we no longer have access to the email servers/accounts, ordinarily this has not proven to be an issue - however Atlassian has forced a password reset on the account and emailed out instructions to the (no longer accessible) email address.

It does not seem to be possible to raise a support ticket without logging in (which obviously we cannot do).

So my question is - how do we exit this vicious cycle?  At the moment our only option is to cancel the Visa card which funds the account - but that seems a very messy way to end a business relationship!

Our goal is simple to close the account.

Regards,

Ryan

[AnnWorley]

Hi Ryan,

Please use the form at: Pricing, billing & licensing help to communicate with our customer advocates team about closing the account.

If you have any trouble, please let me know and I will follow up.

Thanks,

Ann