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How to change the receiver of a page access request email?

Ruben Jigal Alcantara Kliche
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July 13, 2023

An employee requested access for a page. Multiple people including the space admin get an email to confirm the request. Can i change the settings so that ONLY the space admin gets that email? Or is it possible to remove certain people from the list who get that email? I couldnt find an answer in the support yet.

Thank you in advance!

1 answer

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Florian Bonniec
Community Champion
July 13, 2023

Hi @Ruben Jigal Alcantara Kliche 

 

It seems to not be possible. Please have a look to the documentation

Who can grant access? 

When a user requests access to a restricted page, Confluence will send an email to up to 5 people who are most likely to be able to grant access, in the following order:

  1. people who have contributed to the page in the past, can see the page and have 'Restrict' or 'Admin' space permission (sorted by last edit date)
  2. space administrators who can see the page (sorted alphabetically).

This means that the request should be actioned quickly, as it prioritizes the people who have been interacting with the page most recently.  There's no follow up email if none of the 5 people respond, the user will need to contact a space administrator directly to ask for access.

https://confluence.atlassian.com/doc/page-restrictions-139414.html

 

Reagrds

Ruben Jigal Alcantara Kliche
I'm New Here
I'm New Here
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July 19, 2023

Hello @Florian Bonniec 

Thank you so much for responding. I've been searching the documentation and i've already read the 'grant access' part. If there's no option to change this setting we will work with what's possible. 

Thanks again, have a great day!

Regards,

Ruben Alcantara

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