How to backup Confluence and Jira to on-prem server

[Tzviki Horowitz]

Hi,

I need to backup my Confluence and Jira data to my on-perm server in the office.

I would like to get your help finding a solution for that and if there is a solution to have the ability to recover on a different tool (if there is an issue with the Atlassian cloud)

Thanks!

[Trudy Claspill · Accepted solution]

Hello @Tzviki Horowitz 

Welcome to the Atlassian community.

This document describes native backup options for Jira Cloud.

https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

Make note that Jira Cloud no longer supports creating a backup file that can be restored to Jira Server/Data Center. To transfer data to such a system you have to use the CSV Export option.

.note that the backup options don't back up 100% of the data and settings.

If you want to get the data into another application, then your options depend on the data you want and the destination application. Besides the CSV Export option you might find a third party app in the Atlassian Marketplace that supports synchronizing data from you Jira Cloud instance to another vendors app.

For Confluence refer to this documentation.

https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/

Again note that the backup process doesn't back up everything. And not all features available in Cloud may be supported in the Server or Data Center versions.

[Arkadiusz Wroblewski · Accepted solution]

Hello and welcome to the Atlassian Community @Tzviki Horowitz 

To find the right solution, clarify your recovery goals. Do you need read-only archive access, a full restore, a rollback to Data Center, or a complete migration?

The best approach depends entirely on your desired final data state.

Best,

Arkadiusz 🤠 

[Martin Runge · Accepted solution]

Hi @Tzviki Horowitz

I completely agree with @Arkadiusz Wroblewski that identifying your exact recovery goals is the most important first step, as there are more than a handful of backup solutions. Some even help you take a look at data, such as work items, without restoring as part of the solution, like 3rd party services.

One thing is most difficult: most backups use a proprietary format, which cannot be natively loaded into other software. Which other tool are you looking into?

[Tzviki Horowitz]

Thank you for your answer @Arkadiusz Wroblewski  @Martin Runge @Trudy Claspill 

If will be an issue with the Atlassian servers I will have the following:

1. I'll have all the data
2. I can restore the data and continue to work (or copy to other tools

I saw that Atalssian have the backup option but its not so easy to restore it (I need tools)

I also reviewed revyz and rewind.

Do you think there is other options I should review?

[Arkadiusz Wroblewski]

Hi @Tzviki Horowitz 

Then now that making it a Major Diseaster Recovery case. There is no 1:1 way to drop Jira or Confluence data into a competitor's tool without losing workflows, links, and history.😉

While native exports and apps like Revyz or Rewind are great for restoring back into Atlassian, they won't port your data over. If you just want readable emergency access, your best solution is pulling data via REST API or CSV as a read-only archive.

Before you commit to any vendor, define your target recovery environment and make them prove they can actually translate your comments, attachments, and history to that specific tool.

Best,

Arkadiusz🤠