How to Sync Outlook calendar with Confluence cloud team calendar?

[Corey Schaefgen]

I'm trying to sync my Outlook calendar with the Confluence Cloud team calendar. I follow the steps to create the team calendar in Confluence and copy the subscription link for my Outlook app. After adding the calendar in Outlook as instructed, it doesn't display newly created meetings from the Teams calendar. If I'm subscribing, why aren't all events from that calendar appearing?

[Trudy Claspill]

Hello @Corey Schaefgen 

Welcome to the Atlassian community.

For clarity can you provide a link to the instruction document you used? Was it this one?

https://support.atlassian.com/confluence-cloud/docs/subscribe-to-team-calendars-from-microsoft-outlook/

[Trudy Claspill]

Are you using Outlook Web or the desktop application?

I found this post where an answer talks about the frequency of updates:

3. Force a Calendar Refresh in Outlook

Outlook (especially desktop) doesn’t refresh subscribed calendars frequently. You can:

• Try removing and re-adding the iCal subscription

• Or use Outlook Web which refreshes more frequently

• Outlook Desktop refreshes only every 6–24 hours 

But I have not found Atlassian documentation on the frequency of updates.

Have you escalated this question to your Confluence Admins or to Atlassian technical support?

[Corey Schaefgen]

Yes those are the instructions, even if I remove and re-add I still don't get them to populate and show.  Something is off.

[Trudy Claspill]

I recommend you escalate to your Confluence Admins so that they can query Atlassian technical support.

It would be great if you share back here what you learn, so we can learn from your experience.