How to Delete User Suspended

[Nguyễn Đức Triển]

Hello, i'm using admin account of organization. So in the admin center, We currently have a total of 128 users who have accessed, however, the number of active users is only 25. Most of the Microsoft 365 accounts in the organization have been deleted like the user in the first picture, but they still appear here. How can I delete these users?

I can't access to the User counts although I am the organization administrator.

[John Funk · Accepted solution]

Hi Nguyễn - Welcome to the Atlassian Community!

If you click on the user you will get the details about that user. Then click the 3 dots menu in the upper right and select Remove user. 

There are also Atlassian Marketplace apps that will let you delete users in bulk. 

[Nguyễn Đức Triển]

oh, i see that, thanks for your help

[John Funk]

Great, glad you are able to see that. And you are welcome. Kindly click the Accept answer button above so we can close this one out. Thanks!

[Nayan_miniOrange]

Hi @Patrick Alexander ,
If you're looking for a way to remove suspended or stale users in bulk — rather than deleting them one by one from Admin Center — you may want to consider Automated User Management & Auto-deactivation for Jira by miniOrange. 
The app is built for exactly this kind of scenario: cleaning up users who no longer belong in your Atlassian organization (for example, after Microsoft 365 accounts have been deleted but the users still appear in Admin Center). It allows you to:

• Bulk delete, suspend, deactivate, or restore users from a central dashboard — no need to open each user profile individually
• Filter users by status (suspended, deactivated, inactive) so you can quickly identify the ~100+ stale accounts in your org
• Create scheduled cleanup rules to automatically delete users who have been suspended for a configurable number of days
• Track inactivity using global or product-specific last login/activity data to find users who haven't accessed Jira, Confluence, JSM, or Bitbucket
• Run rules in Audit Mode first to preview which users would be affected before any changes are made
• Protect admins and service accounts by excluding specific groups from automation
• Review all actions through detailed audit logs, with rollback support for scheduler runs For organizations with a large gap between total accessed users and active users (like 128 accessed vs. 25 active), this provides a no-code way to reclaim licenses and keep your user directory clean — without building custom scripts against the Atlassian Admin APIs.
Happy to answer any questions about the use case or configuration.

Thanks,
Nayan Kakuste

[Patrick Alexander]

Hi There,

does anyone know a way to remove suspended users from an org. in Bulk?

[Oliver Gründel]

Hi @Patrick Alexander

we have run into the same issue with some of our customers and created an App specifically for that called Bulk User Actions (Marketplace). Feel free to check it out and let us know what you think about it.

Thanks