How to Contact the Site Administrators

[swilson]

I need to contact our Confluence Site Administrators, but I haven't worked here long and I don't know who the admins are.  

Apparently, there's a default Contact Site Administrators page in Confluence, and I read that I should use this link:

http://[Conflunece-URL]/contactadministrators.action

But I get this error:

We’ll be back in a flash

We’ve encountered a small problem, but we should have it sorted out soon.

EDIT: We have Cloud, not Server. I don't know if that link is the right one for Cloud.

[Daniel Eads · Accepted solution]

Hi @swilson ,

Due to privacy concerns, I can't simply list your Confluence administrators here on Community. An easy way to contact them is through the in-product contact form however, and as you have Jira in your Atlassian Cloud site, you can easily use the Jira form. That's going to be at this URL:

<yoursite>.atlassian.net/jira/contact-administrator

As for opening a case with Atlassian Support at support.atlassian.com - that does need to be done by a site administrator or authorized technical or billing contact on your site's license. You've taken a screenshot of that particular panel you get when trying to put in a technical support case - but I definitely understand that can be a bit difficult when you don't know who those folks are at your new job.

Let me know if you have some success using the "Contact Jira Administrators" form listed above. Those folks may be the Confluence administrators as well, but if they have a different set of Confluence administrators, I'm confident they'll be able to put you in touch.

Cheers,
Daniel | Atlassian Support

[swilson]

Thanks.

One more thing: in Cloud, is there actually a URL for the "Contact Site Administrators" page, as there is for the server version?

[Daniel Eads]

I don't believe you can currently trigger the contact administrators form on-demand in Confluence Cloud. However, the Jira contact form should work well given that your site has Jira installed as well.

[swilson]

The admins did respond to the JIRA contact form. Thanks for your help.

Now, where do I post a feature request? This should have been a lot easier!

[Tinker Fadoua]

My guessing is a feature request is internal process then you should check with your admins how you usually submit them.

We involve Atlassian only when there is a Bug in the application that is out of your admins control.

If you have any questions please let me know.

Best,

Fadoua

[Tinker Fadoua]

@swilson 

Please click here then submit a support ticket to Atlassian.

It could be a glitch with the application

Best,

Fadoua

[swilson]

I just tried that link. It told me to either:

• Get help from your site admin [That's my problem]
• Check out our Confluence how-to guides [I tried that first]
• Get help from the Atlassian Community [I'm doing that now]

[Tinker Fadoua]

[swilson]

Yes, that's the page I got. 

[Tinker Fadoua]

For question which Product is this for: Select Confluence Cloud Premium

[swilson]

That wasn't one of the choices.

 

[Tinker Fadoua]

Weird you are getting the community page.

Can you please go back and start from scratch? Send me the top section of your screen as I am seeing a message there

[swilson]

FIrst I see this:

After I choose Confluence, I enter our URL, then see this:

[Tinker Fadoua]

Can you expand the "Do I have a Cloud Product"?

[swilson]

Our URL fits this format.

[Tinker Fadoua]

are you logged in using your company's email?

[swilson]

Yes

[Tinker Fadoua]

it is so weird, I have a cloud instance and I am seeing a totally different screen.

Can you please log out? 

[Tinker Fadoua]

Please logout then try to submit the ticket 

[swilson]

It requires me to log back in. When I do, the same thing happens.

[Tinker Fadoua]

Seriously it is weird as I am logged in and I don't get anything like your screen.

@Daniel Eads can you please assist has here?

[Daniel Eads]

👋🏻 Thanks for the tag @Tinker Fadoua  - @swilson I'm gathering some details about your site and will post an answer shortly!

[Tinker Fadoua]

Thank you for your quick reply even though you are super busy @Daniel Eads !