How the Service Catalog management will work in Jira Service Management

[Sreenadh]

Hi,

How the Service Catalog management will work in Jira Service Management.

Kindly help me out with the examples from scratch.

Thanks,

[Alex Koxaras -Relational-]

Hi @Sreenadh 

You can read more about request types here https://support.atlassian.com/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/

The main thing that you should do is to organize your catalogue in such a way to help your customers find a service they want. You can follow an ITIL service catalogue template (there are a bunch over the internet) to help you organize your catalogue, and you can adjust them to your liking and to a way that will help your customers. At least that's I would do.