How do teams keep Confluence organized?

[Anna Wilson]

Our documentation grows quickly, but keeping pages updated is becoming difficult. How does your team manage stale content? Do you use page owners, reminders, or another workflow? Looking for practical ideas that actually work.

[Kris Klima _K15t_]

Hi @Anna Wilson 

There is no perfect, one-size-fits-all strategy.

There's just too many factors that determine what works for you and your team.

I recommend this Documentation Guide - it's from our Learning Hub called Rock the Docs. It's 6 articles, based on my two decades of experience writing and managing content.

It's a guide that teaches you how to ask the right questions. Answer them honestly and you'll soon see your documentation life-cycle strategy emergening.

The ultimate goal is avoiding the wild goose chase of 'checking pages every three months'. What you should aim for is establishing a system where any update to whatever you're documenting triggers documentation work.

[Rob Hean]

Hey @Anna Wilson - This is a tough one! Typically I find Confluence is near/at the bottom of priority lists... this makes it hard to maintain, despite many people saying it's important and/or relying on it.

Some practical things I've used in the past:

1. Invest in a "showcase" space -  Built out a particular space to be as "ideal" as possible, then either way to see who realizes how awesome it is, OR take it on a "roadshow" and use it to demonstrate what can be done.
2. Find a tribe - Everywhere I've worked I've tripped over others who also wanted to maintain Confluence. This might not be their job, but they're passionate about supporting the team through good documentation. Find those folks where you work and support each other. You can also all team up to build out #1 above.
3. Metrics - Numbers help tell a story... grab some metrics (via Analytics if you've got it, or surveys.. or both) to help you craft a narrative around why it's important to update things.

Those are just a few things I've done in the past. Every group is different, but I'd recommend focusing on smaller, higher-impact, things you can (relatively) easily do. Then point to that to draw attention to the push.

Best of luck, and would love to hear what you figure out!

[Viswanathan Ramachandran]

Echo @Kris Klima _K15t_ about there isn’t any perfectionism. 

hi @Anna Wilson 

It’s about accountability. Ex:

- create automated lifecycle management 

- review pages by peer periodically 

- archive pages, spaces automatically when not used over x period

- encourage teams to use templates for creation of pages

- educate them to split the pages if they have huge content. Managing large pages are admin overhead.