How do i remove required field for 1 project when creating a ticket, and keep it mandatory for other

[Cindy Huynh]

Hi Team, 

I've added a mandatory field requirement for all projects when creating a ticket, however 1 of the project does not need to use the mandatory fields when creating the tickets. 

Required: "Component" mandatory fields is not required for that 1 project when creating the tickets. 

Reproduction Steps; 

1. Went to the Project 

2. Selected settings 

3. Selected Issues 

4. Navigated to "'Fields' > "Field Configuration"

5. Selected Default Field Configuration 

6. Navigated to the mandatory field and selected "Screens" (right hand side)

7. De-selected the project that was meant to not have the mandatory field

8. Saved 

The team in the Project tried creating the ticket, and the mandatory filed is still visible and required. 

Task: Could you please assist on how to remove the mandatory field requried for that 1 project and keep it mandatory for others. 

Thank you

[Marc - Devoteam]

HI @Cindy Huynh 

As @Sebastian Krzewiński ,mentions.

You would need to create a copy the Field Configuration used for the mandatory projects.

Steps:

1. Copy existing Field Configuration
2. Adjust the copied Field Configuration, set the field(s) that are not mandatory to optional
3. Copy existing Field Configuration Scheme
4. Configure the copied Field Configuration Scheme, to link it with the above created Field Configuration
5. Associate the new Field Configuration Scheme with the project that doesn't require the mandatory field(s)

[Sebastian Krzewiński]

Hi @Cindy Huynh 

You need to split field configuration scheme for those projects. In Scheme that Component should be required please mark this field as optional.

Regards,

Seba