How do I recover my confluence app if deactivated but still within the 14 day window?

[Ntandoyenkosi Mkwananzi]

Site URL: (binmak.atlassian.net)

Deactivation Email: 

We're reaching out to let you know that your Confluence app, on binmak.atlassian.net, is being deactivated due to an extended period of inactivity. You will no longer be able to access this app, and any data associated with this app will be permanently deleted soon. This does not affect any other apps that you are actively using.

We'll also deactivate any subscriptions to Atlassian Marketplace apps associated with this subscription, including those from any Marketplace Partners.

Urgent: I urgently need to recover this app or its data as some of our documentation is in there.

Steps Already Taken: I already tried to contact support and have since been advised to come to the community forum for assistance. I have no way to directly contact them as we are on the free plan.

[Jessica · Accepted solution]

Hi @Ntandoyenkosi Mkwananzi

We're sorry to hear your site is no longer accessible and your data is no longer available.

We have checked your site's details and it seems it indeed was not active in a while and we sent some emails prior to the deactivation email due to the inactivity.
Once the site is deactivated, all data is immediately deleted.

Even looking for a way to try getting your data back in a best effort, it seems it is no longer possible as there is no options to recover it.

However, if you have any backup data, you can use it to upload it back to your site.

For clarification, we would like to share that we also don't perform roll back or restores, and we highly recommend taking regular backups:

Can Atlassian’s RDS backups be used to roll back changes?

We cannot use our RDS backups to roll back changes. These include changes such as fields overwritten using scripts, or deleted issues, projects, or sites.

This is because our data isn’t stored in a single central database. Instead, it is stored across many micro services, which makes rolling back changes a risky process.

To avoid data loss, we recommend making regular backups. For how to do this, see our documentation: 

• Confluence – Create a site backup

• Jira apps – Exporting issues

If there is anything else we could help or clarify, please let us know.

Regards,
Jessica

[Barbara Szczesniak]

@Ntandoyenkosi Mkwananzi Have you tried the process described in https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ ? 

[Ntandoyenkosi Mkwananzi]

@Barbara, thanks for the suggestion. I have tried this and I am sent through a loop of self help prompts that eventually lead me back to the page I started on. Since I am on a free plan I have no direct access to the support team, it would seems

[Jack Brickey]

Hi @Ntandoyenkosi Mkwananzi , when you contacted Atlassian Support did you choose the Billing option? That is the recommended method we have used in your scenario in the past. However, it can take some time for the request to be resolved based on past experiences.

Unfortunately the non-Atlassian Community members are unable to assist with restoring sites.

[Ntandoyenkosi Mkwananzi]

@Jack Brickey, thanks for the suggestion, I did try this and I am still being sent on a loop unfortunately.

[Tinker Fadoua]

@Ntandoyenkosi Mkwananzi I just requested Atlassian's assistance.

They will get back to you.

Best,

Fadoua

[Ntandoyenkosi Mkwananzi]

Thank you