How do I disable/remove license from admin email address being imported from Entra?

[Dee from Texas]

We have reached our license limit.  We discovered there are people who have multiple accounts due to having multiple company email address (ie Admin accounts).  We pull our users from entra.  I need help disabling or removing the licenses from these accounts.  

[Dirk Ronsmans]

@Dee from Texas do you need the accounts to be on the platform?

If not, I'd just change the scope of your Entra ID app registration to not include these accounts.

[Tomislav Tobijas]

Hey @Dee from Texas ,

In this case, everything is managed on the Entra side, although it might depend on how the provisioning is set up/configured. As Dirk said, you can configure the scope of provisioned users/groups and sort them like that.

On the other hand, you can also navigate to admin.atlassian.com > Directory > Users and from there just suspend access to a particular user.

I'd still recommend resolving this on Entra side, but this is an alternative approach.

Note: Atlassian currently doesn't support merging two or more accounts > feature request: ID-240: Ability to merge Atlassian accounts to a single account with secondary emails 

Cheers,
Tobi