How do I change the @ user mention to display first name then surname globally?

[Kathryn Reddie]

I would like to change our entire Confluence instance to display first name, surname globally when you use the @ user mention feature.

I know you can do it manually each time you use the @ function, but I'd like to expand that functionality for all users.

Thanks.
Kathryn.

[Ste Wright · Accepted solution]

Hi @Kathryn Reddie

You can default how the user's name appears.

If you manage users locally on your Jira / Confluence instance, you could update the users' names to be "name, surname" and this will default how they show in @ mentions.

If you are managing your users by LDAP or similar, this answer might be of use, which shows an issue and possible resolutions to it.

Ste

[Kathryn Reddie]

Thanks @Ste Wright.  Much appreciated.

Regards,
Kathryn.

[Andrea Striesova]

I would also like to change the display of the user name in @ function.

We're using Cloud and I can't find any option how to change it manually as @Kathryn Reddie writes. Neither can I find the option to default how the user's name appears, @Ste Wright 

Is it only Server functionality?

[Ste Wright]

Hi @Andrea Striesova 

It depends if you've verified a domain or not.

You can see on ID-6415 a full explanation of where identification changes to Cloud modified what an Admin can or cannot do to a user's account.

In summary:

• Users own their own accounts in Cloud
• Site Admins cannot modify a user's account - eg. their name or avatar unless...
• You've claimed a specific domain and manage all the accounts under that email domain

A user can modify their own name. As a user:

1. In Jira, go to the top-right corner and press the avatar icon
2. Select Account Settings from the drop-down menu
3. In About You, modify the Full Name

If you're an Administrator and have not claimed the domain, you can suggest modifications a user is free to accept or ignore:

1. In Jira, go to Settings > User Management
2. Select a user
3. In the top-right in the user information box, select Suggest Changes
4. Suggest a name change and press Submit

Finally, for more on Organizations and verified domains, see this page which has lots of useful information :)

Ste