How do I become the org admin?

[Zak Rush]

Our org has Confluence and a number of Confluence spaces.

Our org has had some staff turnover which has left myself and a colleague running the business.

We, however, are not org admins.

We have been setup as space admins, which is helpful to a degree, but it seems we cannot add new staff that we have hired to Confluence spaces, or just manage the users we have already (such as suspending/deactivating old users no longer working for us).

In an attempt to gain org admin, I tried searching for who our current org admin was, and was pointed to admin.atlassian.com. When I logged in, it seemed to have created my own admin space (with a user of 1 (me), not 10 as I was expecting).

I can't find who my org admin is, I can't raise a simple ticket to get this fixed.

Can someone help please?

[Dirk Ronsmans]

Hi,

i'll see if we can raise this question to Atlassian directly on this post and see if they can raise a support  call for this in your name.

If you do know who your admin used to be, you can alwasy recreate their email account and try accessing/granting yourself access that way.

However, if you are not yet aware who the admin might be we can see if Atlassian can help you out!

This can take a few business days (especially with the holidays coming up) so give it a little time :)

[Zak Rush]

We've tried from various avenues - current and old/deactivated accounts.

We simply cannot identify the current org admin.

So whatever you can do to raise this as a ticket would be great!

Thanks