How can I use Confluence layouts in Scroll Sites?

[Jannik Jansen]

Hi everyone,

we're trying to use Scroll Viewport (Sites) with the Help Center theme and are running into two issues we can't figure out.

What works:
The site is connected and our start page displays correctly.

What doesn't work:

1. Native left-hand navigation is empty. In Confluence we use the native navbar on the left that shows all sub-pages and lets you navigate into the individual articles. On the published Scroll Viewport site, the navigation area is present but completely empty – none of the sub-pages/articles are pulled in.
2. Search doesn't return results. Searching for keywords that appear in the articles returns nothing.

What we've already checked:

• The Scroll Viewport user has full permissions on all of our relevant Confluence pages.
• No errors or warnings are shown anywhere – it just silently stays empty.

Has anyone experienced this before? Any idea what could cause the navigation and search index not to be populated, even though permissions look fine and the start page renders correctly?

We suspect it's just a small checkbox or setting we're missing somewhere, but we're currently stuck and can't find it.

Thanks in advance for any pointers!

[Jason Krewson · Accepted solution]

Hello Jannik,

I don't personally have this marketplace app, but researching this I found some information that might help. 

• Scroll Sites search only indexes pages that are included in the site's configured content sources (spaces or Scroll Documents added to the site). If the home page is visible but child pages are not being indexed, verify that the entire page tree is included in the site's content source, then trigger a site publish/update.
• K15t documents that the label scroll-help-center-exclude-page removes a page (and its child pages) from both the Help Center navigation and search results. If that label has been added anywhere high in the page hierarchy, it could explain both symptoms.
• Confirm the child pages appear in the site's content sources and not just in Confluence.
• Verify the pages are not restricted specifically from the Scroll Sites app user. Search indexing excludes such pages.

Good reference for this app: Scroll Sites 

I'm sure you will get other responses as well trying to help, but if not you can always contact their support Scroll Sites for Confluence (Help Centers, Blogs, Websites) for help.

[Jannik Jansen]

Hi Jason,

thanks a lot for your input – that pointed me in the right direction!

The issue turned out to be the new Confluence Folders. Our sub-sections were created as Folders instead of regular pages. Scroll Sites doesn't seem to include these new folder objects in the navigation or the search index, which is why the nav area stayed empty and search returned nothing – even though everything looked fine permission-wise and no errors were shown.

After converting the folders into regular Confluence pages, both the navigation and the search work as expected.

Thanks again for the help!

[Jason Krewson]

Awesome, great to hear!

[Kris Klima _K15t_]

Hi @Jannik Jansen 

Welcome to the Community.

This is Kris, from the K15t team.

You are correct, Folders are not yet supported. The issue with them is that they're not an 'entity', you cannot link to a folder, which makes them problematic to support.

Having said that, feel free to reach out to me or to our Support with any questions you might have concerning our apps.

You can also try K15t's Learning hub.