How can I share to the customer the service desk tickets in confluence page

[Jonathan Centeno]

Is there a way to display a summary of open tickets (status, date, ticket number, etc.) on a Confluence page so the customer can view the status of their requests. Even the customer don't have access in jira but got access in confluence page.

[Nikola Perisic]

Hello @Jonathan Centeno 

You can use Jira work items macro in Confluence. Click on + icon and search for Jira work items macro. You will get the the options to filter out projects, statuses and more.

[Jonathan Centeno]

I already used the jira macro but it seems is not working on the customer side (due to user access issue in jira)

[Nikola Perisic]

If you enable this page to be Anonymous and add the space as knowledge base, your customers will be able to see it.

[Jonathan Centeno]

We cannot set the KB to anonymous 1 organization only can view that page.